Help Center

We assure you that all products on our website are 100% authentic. We are not selling and will never sell fake products as these are most likely harmful to one's skin. In fact, Go Bloom & Glow is the official dealer of Pyunkang Yul, Jumiso and Heimish in the Philippines, and an authorized dealer of Dear Klairs and COSRX as well.

Sure! Just click on "Add me to waitlist" button on the product page and input your email address. Once the inventory is updated, you will receive an automated email notification from us.

Yes we do! Follow us on our social media accounts specially on instagram so that you'll be updated with announcements, sale events, promos, giveaways, and other exciting surprises.

Unfortunately we don't do meet-ups, but we have a physical store in Cebu, located at Unit 13 & 14 Retail Bldg, Belmont One, Upper Calajoan, Minglanilla Cebu, where Anjo World Theme Park is also located. If you don't have time to go to out store, you can also order thru this website - we deliver nationwide.

Shopping with Go Bloom & Glow is very convenient! Just add your desired items to your virtual cart and when you're ready, proceed to checkout. Fill in the required information, and you're done! ;) 

NOTE: You are not required to create an account with us in order to successfully place an order. However, we absolutely recommend to create an account so that on your next order, you won't have to fill in the required information again.

Changes are no longer permitted for orders that are already dispatched. If your order hasn't been dispatched yet, kindly take note of the following:

For non-COD orders: Once you've finished checking out, you cannot make changes to your order anymore. However, you can cancel the "incorrect" order and just place another order. To cancel your order, kindly send us an email. 

For Cash on Delivery orders: Please contact us ASAP so that we can make adjustments to your order. Once we dispatch your order, changes are no longer permitted.

For Cash on Delivery: Order cancellations are okay as long as your order isn't dispatched yet. Please note that we dispatch COD orders the next business day after the order was placed. So if you want to cancel your order, please contact us ASAP. Once it is dispatched, cancellations are strictly prohibited. Kindly send us an email so that we can manually cancel your order.

For non-COD:  Cancellations for orders that are already paid and processed are strictly prohibited,.

Most common reason for this is you may have had a typo upon entering your email address. Please review your registered email and check if you've entered the correct one. If you need us to send the order confirmation email again, kindly contact us thru email.

It is possible that the discount code field is being hidden because you've already availed of a promo such as:

• a freebie product, usually mini version (different from the free samples we provide per order)
• a bundle discount
• a 150 Php discount when your order reaches 2999 Php

Please note that only one promo at a time should be applied to your order, unless otherwise explicitly stated. Therefore, you have to choose which promo you'd like to avail.

Yes, we do! Need more info? Kindly read succeeding bullet points.

PAYPAL 

We've partnered with PayPal to make your payments secure, convenient and reliable. Thru PayPal, you can pay via credit card or your PayPal account.

DEBIT or CREDIT CARD

You can also pay thru your debit or credit card without having a PayPal account. Your details are NOT stored in any of our servers, so rest assured, your payment is secure.

BANK DEPOSIT

No PayPal account or Credit Card? No problem. We accept payments thru bank deposit. You can pay thru any of the following banks: BDO (Banco de Oro), BPI (Bank of the Philippine Islands), and UnionBank of the Philippines. Bank details are sent to your email after you place your order.

REMITTANCES / PAYMENT CENTERS

Bank too far from your place? We also accept payments thru the following remittance centers: LBC, Palawan, Cebuana, Western Union, and MLhuillier.

CASH-ON-DELIVERY

Can't go to the bank or remittance center? Cash-on-Delivery is now available! A few reminders for this payment method:

• COD order cancellations are strictly prohibited once the order has been dispatched.
• Please remember to prepare the EXACT amount as payment for your order because the delivery personnel do not carry change.
  

Upon checkout, select the PayPal option. If you're paying via credit card and don't have a PayPal account, you will still have to choose the PayPal option, since they will be the one to process your payment.
• If payment is successful and you've received order confirmation via email, all you have to do is wait for your package to arrive. 

• Upon checkout, select the Bank Deposit option. You will receive an order confirmation email with instructions from us right after placing your order. The said email contains all the details you need to complete your order.
• After paying thru your chosen bank, simply reply to the order confirmation email with a clear scanned copy or clear photo of your deposit slip, or if you've paid via online or mobile banking, please attach a screenshot of fund transfer confirmation on or before the specified deadline (next bullet). 
  
• Kindly settle your payment within the next 2 banking days (e.g. If you ordered on a Friday/Saturday/Sunday, you should send proof of payment on or before 11:59PM of Tuesday, which is the next banking day - unless it is a holiday, then you can send proof of payment the next day). Stocks are limited, so if you haven't sent us proof of payment within the specified deadline, your order will automatically be cancelled without notice. 

• Upon checkout, select the Remittance Center option. You will receive an order confirmation email with instructions from us right after placing your order. The said email contains all the details you need to complete your order.
  
• After paying thru your chosen remittance center, simply reply to the order confirmation email with a clear scanned copy or clear photo of your receipt on or before the specified deadline (next bullet). 
  
• Kindly settle your payment within the next 2 banking days (e.g. If you ordered on a Friday/Saturday/Sunday, you should send proof of payment on or before 11:59PM of Tuesday, which is the next banking day - unless it is a holiday, then you can send proof of payment the next day). Stocks are limited, so if you haven't sent us proof of payment within the specified deadline, your reservation will automatically be cancelled without notice. 

We use J&T Express for all orders outside Metro Cebu.

STANDARD SHIPPING:

For orders ₱1998 and below:

• Outside Metro Cebu: ₱129
  
• Metro Cebu: ₱89

For orders ₱1999 and above:

• All Areas: FREE

Yes, FREE SHIPPING is available for orders ₱1,999 and above,.

Outside Cebu: Orders are usually dispatched/shipped the next day after payment is confirmed, Mondays - Saturdays only. 

Metro Cebu: Orders are usually delivered 1-2 days after payment is confirmed, Mondays - Saturdays only.

Outside Metro Cebu: Orders usually arrive within 2-7 working days after dispatch (excluding holidays). However, this is just estimated and not guaranteed because sometimes, there are delays that are caused by things that are beyond our control - either caused by the courier or the customers themselves, etc. (e.g. incomplete name, incomplete address, provided contact number cannot be reached, no person present to receive package, etc). So a gentle reminder to please double check your details and make sure there is an authorized person to receive your package. Should your order get delayed, feel free to contact us - we will do our best and help you. :)

Metro Cebu: Orders are usually delivered 1-2 days after payment is confirmed, Mondays - Saturdays only. 

Oh, no! We are very sorry to hear that. :( Unfortunately, courier operations is out of our control, and the best we could do is to help you follow up with the courier. However, it is preferred and much better that you contact them yourself as they may need some other details that we may not be able to provide such as landmark to your house, your availability, etc. But if you're not available to do so, we would gladly assist you. Just shoot us a message and we will be at your service. :)

For JRS: http://www.jrs-express.com/home/Tracking?Length=4

For LBC: https://www.lbcexpress.com/

Tracking details can be found on the email notification that is automatically sent after your order is dispatched. If you need help regarding this matter, don't hesitate to contact us thru email.

Don't fret! ;) No system is perfect, so sometimes, our partner couriers systems experience some downtime. If you suspect that you were given the wrong tracking information, please contact us directly.

Returns, refunds, and exchanges are subject to the following conditions:

• Due to the nature of our products, the ones valid for returns, refunds, or exchanges are only those received with manufacturing defect. 
• Sale items are non-refundable and non-returnable.
• Products that are defective can be refunded, returned, or exchanged within only 7 days upon receipt of your order. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.
• Products should be in its original purchase condition and must be unused.

If you have received a defective item, kindly send us an email within 7 days upon receipt of the item. Please attach pictures of the said item and provide us with a description of the trouble you are experiencing with it. We would be glad to assist you!

This is a rare occurrence, but in the event that you have received the wrong item or package, kindly send us an email with pictures of the items so that we could send your correct purchase to your doorstep immediately.